Programs Administrator

Organizational Background:

BC Care Providers Association (BCCPA) is a non-profit association representing service providers in residential care, assisted living, home health and independent living in British Columbia. Further information can be located on our sites and

We will provide orientation, on-boarding, training and coaching for the best fit and qualified candidate to assist with administration, operations, reports and promotional activities of several programs. If you have a varied skilled set with an energetic, enthusiastic, self-motivated and community spirited attitude, please apply.


The Programs Administrator will assist with financial administration, operations, reports and promotional activities of a variety of essential programs.

Position Summary:

  • The position reports to the Director of Programs
  • The salary range is between $40,000 to $45,000 and is dependent on applicant qualifications, experience and educational level
  • The core business operating hours are 9:00 am to 5:00 pm with a 30-minute lunch break
  • A twelve-month term position is expected to start in September 2020 to September 2021 with an annual term renewal
  • Benefits after 3 months within role and probationary period of 6 months
  • Office location is Metrotower 4710 Kingsway, Burnaby, BC V5H 4M2 with telecommuting

Duties and Responsibilities:

Member and Customer Experience Management:

  • Act as the internal and external liaison for sector partners and members to ensure a consistent and valuable programs experience
  • Provide accurate information and quality customer experience for inquiries on all programs through multiple channels such as live chat, incoming calls, and emails
  • Notify applicants, customers or partners of additional information required in a timely manner

Administrative and Finance Support:

  • Maintain program and project records including but not limited to correspondence, applications, supporting documents, and other publications
  • Prepare and reconcile invoice, receipts and reports for finance and bookkeeping

Data Upkeep, Analysis and System Reviews:

  • Maintain, collect and analyze statistical data to prepare scheduled and specialized reports
  • Assist in new form or application system development including testing and implementation
  • Update and maintain data in multiple systems

Marketing and Promotions:

  • Act as the internal and external operational liaison for program marketing and education of potential applicants, customers, partners or members
  • Provide support in the development, implementation and marketing of program functions

Knowledge, Abilities and Skills Required


  • Record maintenance, cheque requisitions and budgeting
  • Data and content management
  • Communication principles, media, and marketing techniques
  • Nice to have knowledge of the senior health and wellness sector such as Home Health, Assisted Living, Long-Term Care or Independent Living is an asset


  • Gather and analyze statistical data and generate reports for several programs
  • Organize and review invoices and receipts for grant amount calculations


  • Active Listening
  • Adaptability
  • Advising
  • Attention to Detail
  • Compassionate and Understanding in Nature
  • Clear, Effective and Proficient Communication
  • Continuous Learner
  • Critical Thinking
  • Customer Centric
  • Detail Oriented
  • Emotional Intelligence
  • Multitasking
  • Organization
  • Patience
  • Planning
  • Positive Attitude
  • Problem Solving
  • Relationship Building
  • Service Orientation
  • Social Grace
  • Technical Capability
  • Time Management
  • Thoroughness
  • MS Office Suite, Software Applications, WordPress, and Windows OS


  • Certificate or degree in Business Administration, Program Administration, Marketing, Media, or related discipline preferred.
  • Minimum one-year work related experience with exemplary customer centric orientation. Recent grads with co-op experience encouraged to apply.


In the case of several strong candidates for the role, applicants will be invited to an information and assessment session to further shortlist interested applicants