CASEWORKER

Brampton, ON
Temporary
$1,177 - $1,414 a week
    Are you highly motivated and client-centered? Consider this opportunity to respond to inquiries and provide program information to a diverse clientele, the public, advocacy groups and agencies.

    What can I expect to do in this role?You will:
  • provide customer service and consultation to clients
  • collect and evaluate information to determine eligibility for ODSP Income and Employment Supports
  • make adjustments to entitlements and resolve conflict situations
  • explain legislation and ministry initiatives
  • prepare a range of communication materials
  • plan and deliver information sessions to clients and stakeholders, on community-based employment supports

  • How do I qualify? Customer Service and Communication Skills
  • you can provide effective customer service to clients with disabilities
  • you have the ability to liaise with community agencies, provide information to clients, and resolve conflict situations
  • you have effective communication and consulting skills to write clear, concise reports and conduct information sessions
  • you demonstrate sensitivity towards diversity/inclusion of applicants/clients and co-workers
  • you have interviewing skills to conduct interviews with clients by phone or in person
  • you have effective listening skills to determine client needs and make appropriate referrals

  • Knowledge
  • you have knowledge of community services, resources, policies, programs and issues/barriers affecting clients with disabilities
  • you have knowledge of labour market trends
  • you are able to interpret and apply legislation in order to review/determine program eligibility and identify infractions

  • Analytical, Planning and Organizational Skills
  • you demonstrate planning and organizational skills to set priorities, work within time constraints and meet deadlines
  • you have demonstrated analytical skills to collect, document and evaluate information
  • you are able to work in a team environment

  • NoteSuccessful candidates may be required to undergo an employment screening check in accordance with the Ontario Employment Screening Checks Policy.

Additional Information:
Address:
  • 1 Temporary, duration up to 6 months, 370 Main St N, Brampton, Central Region
  • 1 Temporary, duration up to 6 months, 2180 Itabashi Way, Burlington, Central Region
  • 2 Temporary, duration up to 12 months, 715 Fischer Hallman Dr, Kitchener, West Region

Compensation Group:
Ontario Public Service Employees Union

Understanding the job ad - definitions
Schedule:
3.7

Category:
Health and Social Services

Posted on:
Tuesday, October 8, 2019

Note:
  • Successful candidates who are not currently working in the OPS will be required to undergo a personnel screening check in accordance with the Ontario Public Service Personnel Screening Checks Policy. Successful candidates who currently work in the OPS may be required to undergo a personnel screening check in accordance with the Ontario Public Service Personnel Screening Checks Policy.
  • W-SS-140609/19(4)
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